petir Platform Privacy Notice

This page describes what we collect when you use petir and how we keep that data protected. We at petir take your privacy seriously and operate under principles of transparency and data security. When you register an account, log in on your Android phone or iOS browser, make deposits via DANA, e-wallet, mobile banking, or local payment, or place bets on football, live-dealer tables, or slot games, we collect specific information to verify your identity, process your transactions, and comply with applicable regulations.

Our petir platform serves users across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions where local law permits online gaming services. We do not retain or use your data beyond what is necessary to operate our service, honour your account, and meet legal obligations. This notice outlines our practices in plain language so you understand exactly what we do with your information.

What We Collect on petir

When you sign up for petir, we ask for your full name, date of birth, email address, and mobile phone number. During account verification (KYC), we collect a copy of your government-issued ID card or passport and a recent proof of address such as a utility bill or bank statement. We store these documents securely and use them only to confirm your identity and prevent fraud or money laundering.

When you deposit funds on petir via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, payment method, and timestamp. We do not store your full payment card or wallet credentials; our payment processors handle that encryption. We retain transaction records to track your account balance, honour your withdrawals, and comply with audit requirements.

As you use petir — placing bets on Liga 1 matches, playing live blackjack or roulette, spinning slot games like Aviator or Sweet Bonanza — we log your activity, bet amounts, and settlement outcomes. This data helps us detect unusual patterns, prevent fraud, and resolve disputes if you question a result.

Data retention: We keep account records for as long as your petir account is active, plus seven years after closure for regulatory compliance.

How We Use Your Data on petir

We use your information for several core purposes. First, we verify your identity to meet anti-money-laundering and know-your-customer (KYC) regulations in your jurisdiction. Second, we process your deposits and withdrawals — your payment data flows to our trusted processors (e.g., payment gateway partners) who handle the actual fund transfer. Third, we operate your petir account: storing your balance, tracking your bets, settling winnings, and updating your transaction history.

We also use your data to communicate with you — sending account notifications, withdrawal confirmations, and service updates via email or SMS. If you contact our support team with a question about your account or a slow withdrawal, we review your data to investigate and respond. We may also use anonymized, aggregate data (never tied to your identity) to improve petir's performance, test new games or markets, or understand which payment methods users in Idul Fitri season prefer.

Third-Party Processors and Data Sharing on petir

Our petir platform relies on third-party service providers to operate. Payment processors (e.g., mobile banking integrators, local payment, online payment gateways) receive your transaction details to execute deposits and withdrawals. Cloud hosting providers may store encrypted copies of your account data on servers that may sit outside your jurisdiction for backup and redundancy. Identity verification partners may scan your ID documents to confirm they are valid.

We never sell or lease your personal data to third parties for marketing. We share data with law enforcement or regulatory bodies only when required by court order or applicable law. If petir is acquired or undergoes a merger, your data may transfer to the new operator under the same privacy terms.

Processor type: Purpose on petir
Payment gateway: Handles e-wallet, mobile banking, local payment, online payment, e-wallet transactions
Cloud host: Stores encrypted account and betting records
ID verifier: Confirms identity documents during KYC

Your Rights and petir Account Control

You have the right to access, correct, or delete your personal data on petir. If you notice an error in your account details — a misspelled name or wrong address — contact our support team and we will update your records. If you wish to delete your petir account and all associated data, you may request account closure; we will remove your details within thirty days, except where law requires us to retain records for anti-money-laundering purposes.

You may also withdraw consent to receive marketing emails or SMS from petir at any time by clicking the unsubscribe link in those messages or emailing our compliance team. Your withdrawal of consent does not affect petir's lawful use of data for account operations, fraud prevention, or legal compliance.

Security and Cookies on petir

We at petir employ industry-standard encryption (TLS/SSL) to protect your data in transit. Your password is hashed and never stored in plain text. Our servers are protected by firewalls and intrusion-detection systems. However, no online service is entirely risk-free; we cannot guarantee absolute security, but we undertake to respond to any breach without unreasonable delay.

Our petir mobile app and website use cookies and similar tracking technologies to remember your login status, store your preferred language, and measure traffic patterns. Essential cookies are required for petir to function; optional analytics cookies help us understand how you use our platform. You can disable non-essential cookies in your browser settings, though some petir features may not work correctly.

Data protection: petir services are available only where applicable law permits. We do not collect or serve users in jurisdictions where our service is prohibited.

Contact petir Privacy Team

If you have questions about this privacy notice or how we handle your data on petir, reach out to our support team via email or the in-app chat function. Our team responds within one business day and can address data subject access requests, complaints, or clarifications about your account. We remain committed to transparent, respectful data handling and welcome your feedback.

This privacy notice applies to all petir users and was last updated in alignment with current regulatory practice. We may update this notice from time to time; any material change will be communicated to you via email or a prominent notice on the petir platform.